Returns and Refund

Returns and Refunds Policy:

We want you to be completely satisfied with your purchase from Evie Sews. If for any reason you are not satisfied with your purchase, we offer a returns and refunds policy subject to the following terms and conditions:

  1. Return Eligibility: You may return our sewing patterns within 14 days of purchase if they are unused, unopened, and in their original packaging. If the sewing pattern has been opened or used, we are unable to offer a return or refund.
  2. Return Process: To initiate a return, please email us at [insert email address] with your name, order number, and reason for return. We will respond within 2 business days with instructions on how to proceed with the return. You are responsible for any return shipping costs and for ensuring that the sewing pattern is properly packaged to avoid damage in transit.
  3. Refund Process: Once we receive and inspect the returned sewing pattern, we will issue a refund to the original payment method within 5-7 business days. We reserve the right to withhold a refund if the sewing pattern does not meet our return eligibility requirements.
  4. Exchanges: We do not offer exchanges for our sewing patterns. If you wish to exchange a sewing pattern for a different one, please return the original sewing pattern following the return process above and make a new purchase for the desired sewing pattern.
  5. Digital Products: Due to the nature of digital products, we do not offer returns or refunds on digital sewing patterns. If you experience any issues with downloading or accessing a digital sewing pattern, please contact us at [insert email address] and we will assist you.
  6. Damaged or Defective Products: If you receive a damaged or defective sewing pattern, please contact us at [insert email address] within 7 days of receiving the product. We will replace the damaged or defective sewing pattern at no additional cost to you.

Please note that this returns and refund policy is subject to change without notice. If you have any questions or concerns, please do not hesitate to contact us at support@eviesews.com